Scheduling a Pickup

Open the Pickups Page

Navigate to the Pickups tab in ShipBoss and click Schedule Pickup.

The Pickups page with the Schedule Pickup button

Select Your Carrier

Choose the carrier for your pickup from the carrier selection options.

Configure Pickup Parameters

Fill in the pickup details:

• Pickup Address — the location where the carrier will collect packages
• Contact Details — name and phone number for the pickup contact
• Pickup Date and Time — select your preferred pickup window

The Schedule Pickup form showing address, contact details, and pickup parameters

Submit and Confirm

Click Submit to schedule the pickup. You will receive a confirmation with a confirmation number.

Your scheduled pickup will appear in the list view on the Pickups page with its confirmation number and status.

Enable Pickup on Your Shipment

After selecting a shipping method on the Ship Page, toggle the This Shipment Requires Pickup switch.

The bottom of the Ship page with the "This shipment requires pickup" toggle

Confirm and Enter Pickup Details

Click Confirm and Print to print your labels. After confirmation, a form will appear prompting you to enter the pickup date and time.

Submit the pickup details and you will receive a confirmation. You can view the pickup details in the Pickups tab.

Find Your Shipment

Navigate to the History tab and locate the shipment you need a pickup for.

Create Pickup from Actions Menu

Click the Actions dropdown on the shipment row and select Create Pickup. This will open the Schedule Pickup dialogue where you can configure the pickup parameters and submit.

The History page Actions dropdown with the Create Pickup option

Cancel a Scheduled Pickup

If you need to cancel a scheduled pickup, navigate to the Pickups page, find the pickup in the list, and click the Cancel Pickup button.

You will be asked to confirm the cancellation before it is processed.